MANILA – Senator Grace Poe expressed significant apprehensions regarding the forthcoming implementation of cashless toll collections across the country, set to commence on October 1. Her concerns center on the reliability of the technology and the accessibility of RFID installation venues.
According to Philippines News Agency, the new system, as outlined in a joint memorandum by Transportation Secretary Jaime Bautista, will enforce fines on motorists lacking electronic toll collection devices—ranging from PHP1,000 for a first offense to PHP5,000 for a third offense. Senator Poe stressed the necessity of having dependable technology and adequate RFID installation points to facilitate a smooth transition to the new system.
“Before imposing penalties on motorists, concerned agencies and operators must ensure that all their devices are reliable and glitch-free,” Poe stated. She further suggested that transport authorities maintain a cash payment lane for emergencies, such as when scanners fail to work. This recommendation underscores a need for flexibility in the system to accommodate unforeseen technical issues.
Despite the government’s intent for a seamless and efficient toll collection process, Poe underscored that the quality of service must meet the expectations of road users who bear the cost of toll fees. In 2021, the Toll Regulatory Board required tollways to dedicate at least one lane for cash payments, aiming to alleviate congestion caused by 9 percent of motorists who do not preload their electronic toll collection (ETC) accounts.
Secretary Bautista has advocated for this shift to cashless payments, citing potential improvements in traffic flow on toll roads. However, the concerns raised by Poe highlight the challenges and user frustrations that may arise during the transition period if not addressed adequately.